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Business advisory for Global Capability Centres (GCCs)From cost centre to value hub.

GCCs must prove more than savings. We shape the strategy, operating model and value story. Then we stay to deliver it.

6–8 wksto a board-ready GCC roadmap
6advisory service lines
4maturity levels, from cost centre to value hub

The direction gap

Scale isn't strategy.

Without a mandate and a value story, a GCC stays a cost centre. Measured on arbitrage. Asked for headcount. Passed over for new work. Business Advisory sets the direction. Simplification delivers it.

Six service lines

Six ways we move the needle.

Strategy

GCC strategy and mandate

The GCC's role, scope and ambition: build versus partner, the capability mix and a multi-year roadmap.

Operating model

Operating model and governance

Org design, service catalogue, global process ownership, SLAs and parent–GCC governance forums.

Performance

Performance and benchmarking

Cost-to-serve, productivity and maturity benchmarked against peers to expose the value gaps.

Value

Business case and value story

Board-ready cases for new mandates and investments, with savings, risk and payback sized.

Delivery

Transformation office

PMO, change management and stakeholder engagement that turn the roadmap into delivered benefits.

Risk

Risk, controls and AI governance

Controls frameworks, regulatory readiness, responsible-AI policy and audit-ready evidence.

The maturity curve

Four levels. One direction: up.

LEVEL 1

Cost centre

Labour arbitrage and task execution.
LEVEL 2

Capability centre

End-to-end process ownership.
LEVEL 3

Centre of excellence

Analytics, AI and automation at scale.
LEVEL 4

Value and innovation hub

Owns outcomes, products and new revenue.

How we advise

Diagnose. Design. Deliver.

AI work runs through the 20-day Proof of Value and the 30-week programme.

Diagnose

2–3 weeks

  • Maturity assessment
  • Peer benchmarks
  • Leadership interviews

Design

3–5 weeks

  • Target operating model
  • Roadmap
  • Board-ready business case

Deliver

Ongoing

  • Transformation office
  • Change management
  • Value tracking with finance

See the combined plan with Simplification

Get started

A fixed-fee entry point

Advisory entry · fixed fee · 2–3 weeks

GCC maturity diagnostic

  • Maturity score and peer benchmark
  • Value gaps and priority mandates
  • Outline roadmap and business-case frame

Best for: GCC heads and parent-company sponsors.

Book a maturity diagnostic